SM Center Angono, Manila East Rd., Angono, Rizal
- 2 Reviews
- 0 Recommend
- 2 Reviewers
₱45 - ₱1,150
Most Recent Reviews
Late lunch, combo platter all by myself
- No. of Comments: 0
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Food was good, but this 1 star rating is for their customer service. If there is a 0 star, oh i would love to give that.
Before we come inside, i saw this lady on the outdoor seating fuming mad speaking with the manager, at the back of my mind, i was like wtf is wrong with her. Then we got a seat. I have observed that food comes in and out of the kitchen in a manner that it was disliked. I asked the server how long will it take for our food to be served and she said latest is 20mins for combo meals and 30mins for alacarte. Since we were rushing to buy few stuff for the kids exchange gift in school and we only have an hour to spare in the mall, we opted for the combo meal.
Waited 20 mins, iced tea was served. Then came 30minutes, no food. Made a ff up and finally it was served after 50mins.
While eating, the table seated beside us said that there is a big fly swimming around their iced tea. The crew get and replaced it, no appology whatever, its as if nothing happened.
So when my kid's plate arrived, i said please replace the chicken because it has no skin, and its bloody. The crew said, "mam ganyan po talaga un manok namin" and then i gave him the puzzled annoyed look and said, NO! Palitan mo yan! No appology whatsoever.
I called the managers attention as i know how important it is to provide exceptional customer service. He then said, okay mam. Sinong crew. Again no appology.
Last bullet, funny how i know the owners of the brand as they were our client. Informed them about the incident. And oh sorry i rant here in looloo
- No. of Comments: 4
- No. of Likes: 4 Likes