Marco Polo Ortigas Manila

Sapphire Rd. cor. Meralco Ave., Pasig, Metro Manila

Marco Polo Ortigas Manila
4.4
4.5 Stars

33 Reviewers

  • 5 stars 21
  • 4 stars 8
  • 3 stars 2
  • 2 stars 1
  • 1 star 1
  • 41 Reviews
  • 245 Recommend
  • 33 Reviewers
Category:
Hotel
Business Hours
Open 24 Hours
Phone
+6327207777

Payment Options

Cash, MasterCard, Visa

More Business Info

Wi-Fi:
Free
Parking:
Valet, Garage, Reserved

Facilities

Hotel Star Rating:
5
Airport Transfer:
Yes
Coffee Shop:
Yes
Restaurant:
Yes
Bar:
Yes
Elevator:
Yes
Meeting Facilities:
Yes
Business Center:
Yes
Massage:
Yes

Accommodations

Room Service:
Yes
Safety Deposit Boxes:
Yes
Laundry Service:
Yes
Concierge:
Yes

Hotel Policies

Extra Beds for Infant 0-2 years:
Stay for free if using existing bedding.
Extra Beds for Children 3-5 years:
Stay for free if using existing bedding.

Useful Information

Check-Out:
12:00p
Distance from City Center:
5.5km
Distance from Airport:
15.0km
Earliest Check-In:
2:00p
Non-Smoking Rooms/Floors:
Yes
Number of Rooms:
316
Number of Floors:
45
Reception Open Until:
12:00a
Room Voltage:
220
Year Hotel Built:
2014

Most Recent Reviews

Carlos L.
4.0 Stars

Top class hotel , check in at 24th floor and parking behind at sapphire street, indoor pool is small though , food is not bad at continental club. The coffee shop at the ground floor is good. Try the ham sandwich .

  • No. of Comments: 1
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Dan P.
2.0 Stars

Pre booked a month early to surprise the wifey's birthday/Valentine's day. On the day itself we noticed more than 3 guests who arrived later than us already had rooms. After patiently waiting for more than an hour I followed up the status. For the second time they mentioned the room was being "cleaned." They even had the nerve to give us twin beds instead of the already promised King Size bed. As the bubble popped, I had to look for a Manager. The lady infront of me never got back to me and had to search for assistance from other colleagues. When a Supervisor saw my frustration and disappointment hehehe then helped me with my concern. I said I was looking for a Manager but he said that she was busy and asked me what was going on. I mentioned that I pre booked a month ago and that we still don't have a room after an hour (and revealed that guests who arrived later than us have rooms). He apologized and upgraded us to a suite but no explanation was made why guests had rooms when in fact we were earlier and had pre booked a month ahead.

The buffet was nothing to brag about either. Most of the meat was tough and the bangus salty. We had to ask certain utensils and my kid was not given a glass for drinks. Such a shame that such a lush exterior and interior and yet their staffs are so inept with their duties. Why give guests (especially first timers) a hard time in checking in and out (the lady let me sign forms one by one. Why not everything at once? Where is the efficiency?. Saddened by this and we have been in various hotels, none of which we had to follow up for something or wait for more than an hour.

Overall, mediocre service and an average breakfast buffet doesn't do justice to the plush designs.

  • No. of Comments: 0
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Nins A.
5.0 Stars

One of the newest hotels so it'a very clean and the sheets are super white. I like how their nurse assisted us because my boyfriend has burns from a previous accident. They put medicines and cleaned the wound for free!

  • No. of Comments: 0
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April H.
5.0 Stars

This is really my favorite hotel ATM... I even insisted that my aunt, uncle, and cousins stay here during their visit in Manila... But this review is for our 3-day staycation over the holidays...

Sadly, our schedules could not permit us to avail of the free second night stay promo from Dec 28-30... We only had time right after Christmas...128546 Oh well...

But the hotel was brimming with people when we checked-in... Full to capacity, according to the staff... We felt it whenever we waited for the elevators going to the guest rooms. 128513

Their rooms are so luxurious for me... I love the bed, the TV, the marble bathrooms, and the tub! Yey!128525 You really feel like you have left all the stressors behind!128077

Their spa, gym, and pool are all on the same floor... Their gym may be small, but they have varied equipment and personal trainers on standby... They also serve blended juice here, if you are in a healthy mood...

They have an indoor pool, which was cold for me... I like their jacuzzi over to one side with hot water-- more my speed! The lounge is equipped with a sauna, clean showers, and lockers for your belongings... Just ask the reception area for the key...128522

The only thing I don't like is the confusing parking lot, but hey, it's not like you will be staying there for long... Plus, even if their parking lot was full, they still gave us a complementary parking pass at a nearby lot... And apologized for the inconvenience. That's worldclass service! Please take note F1 (you suck forever)...

  • No. of Comments: 15
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Anthony A.
3.0 Stars

Celebrated our company Christmas party in this venue yesterday. The venue is great! But the food:

Food
Buffet style.
The taste? Not so flavorful and special. Overall quality deteriorated compared when they newly opened.

Service
Fair.

Cleanliness
Fair.

Price
Not applicable because the company paid for.

  • No. of Comments: 3
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Juvi M.
5.0 Stars

Stayed here for a couple of nights already and I have to say it's now my favorite hotel in Ortigas (possibly in Metro Manila).

Hotel's fairly new, the interiors are lovely and view is amazing (rooms start at the high floors). Nespresso machine inside each room, TV/Radio pipes in the bathroom, Gym (trainer is available for your use) and Pool areas are good (don't forget to use the sauna and steam room). Breakfast buffet has a lot of choices --- filipino, continental, and even indian stations. Service is excellent!

Valet parking is available but has a 100 service charge every time you ask them to get/park the car.

My default place for Staycation!

  • No. of Comments: 8
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Aiza A.
5.0 Stars

The boyfriend and I enjoyed our stay here. Can't find anything negative to say, our room was just perfect. I love how the bathroom was designed to have a glass wall, just beside the bed. Really spacious and comfortable. Can't complain with their food too. Our breakfast buffet was equally satisfying. I love their breads and jams.

  • No. of Comments: 0
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Lhora V.
5.0 Stars

Superb experience!
Will surely go back!
Thank you Marco Polo Ortigas!1⃣5⃣128588🏻9995🏻128079🏻128079🏻128079🏻

  • No. of Comments: 0
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Dell C.
5.0 Stars

They have the fastest free wifi ever! This is one good reason why I gave 5 stars. Not to mention that the room is soooo spacious and the beds are comfortable, plus the fact that it comes with free nespresso coffees which I think is really posh, also the comfort room is really spacious and that they have speaker inside that is connected to the TV that I can still hear the episode of "maalaala mo kaya" while doing number 2 like in glorietta cinemas 128513

Will be back here again? Definitely! 128527128077🏻

  • No. of Comments: 7
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Gio C.
5.0 Stars

Dear |looloo, it's been too long. But now that I've found some free time after the wedding (to Regine E... So it should be Regine C now hehe 128522) here are a few reviews!

For our wedding preparations, we decided to stay at Marco Polo because of its proximity to Christ the King, and because of all the special rates we got with the MPM Dining Privilege Membership.

Their service was excellent. We were coming here as early as January this year to book rooms for July, and they accommodated each of our changes willingly. All our family members were on the same floor, and they even let us have some photoshoots in the public areas.

On the night of the wedding, they gave us a chocolate cake and white wine, and even had some special arrangements on the bed (seen: heart arrangement made of blankets). The rooms were very spacious and felt really luxurious. Marco Polo was really able to make our special day even more special! The food was great too, but more of that in other reviews.

I still have some coupons left, and will probably use them up before the year ends. I'm that happy with Marco Polo, and would happily recommend them to anyone!

  • No. of Comments: 13
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Julienne Y.
5.0 Stars

I live nearby but I'm sleeping here tonight because I wanna be Fancy like Iggy Azalea. (Cue: I'm so fancy.. You already know..)

Okay seriously though, i'm here because the fam has vouchers because we bought a membership. I was apprehensive about this place before but now I have absolutely no regrets this place is amazing. The facilities are new which is always a plus. The views are spectacular. The rooms, hallway and lobby smell so nice. I wish I could live here.

  • No. of Comments: 4
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Ricky d.
1.0 Stars

How could you...
Lunch Symposium at our Mid Year Convention...
On the plate . A slice of bratwurst...available at any supermarket...
So so - was it supposed to be Lasagna?
Onedollar sized Embutido ba?
And a cup of white rice ?
Umay - Gad!!!
bleah... The worst... Do not EVER have a reception there...

  • No. of Comments: 4
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Julienne Y.
4.0 Stars

I'm not gonna lie. I've always thought Marco Polo ortigas is in a strange location. Centrally located but not quite. The driveway alone is a crowded, difficult mess. The area, not walkable at night. Can't conveniently just cross to metrowalk. Walking to other establishments can be tricky if you don't know the area, luckily we do. I live nearby.

But we came for a staycation and I'll give credit where credit is due: the rooms are nice, the view is killer (if you can get an outward view), the service is good and I found their internet to be fast. So the hotel alone, liked! 4stars.

  • No. of Comments: 0
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Margaret T.
3.0 Stars

nice ambiance! food was so so.

  • No. of Comments: 0
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Jamie S.
4.0 Stars

Love the set-up! Sooo peaceful and serene.
Seafood was awesome!

  • No. of Comments: 1
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Beverly J.
5.0 Stars

I cant blame Snow White if she had eaten these kind of apples...

  • No. of Comments: 0
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Gerald T.
5.0 Stars

Love the smell , nice rooms and excellent service!

  • No. of Comments: 4
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Nins A.
4.0 Stars

Rooms were okay, staff were pleasant, food was relatively okay!

  • No. of Comments: 3
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Shiela S.
5.0 Stars

Nice hotel for big conferences yet it has a very small lobby and reception area why is it?

  • No. of Comments: 0
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Michael A.
5.0 Stars

Nice place. Well recommended.

  • No. of Comments: 0
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