G/F SM Seaside City Cebu, Cebu South Coastal Rd., Cebu City, Cebu
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₱116 - ₱250
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I don't know if it's because the place is still new but service was horrible.
My dad's diabetic so he has to eat at the right time. Upon ordering, he asked the items that were quick to go out so we ordered them. My dad kept telling the waiter that the Taco Salad be served immediately. The waiter confirmed this. He then assured us that the food will all be out in 15 minutes.
30 minutes has passed and no food went out. We followed up and the waiter said the salad is just being finished. My spaghetti was then served. Weird, apps didn't go out but my entree did, but after a second I knew why, my food was stone cold. But my daddy was hungry already so I had him eat some from my plate already.
The complimentary bowls of soup that went with my mom's and titas' meals came out next, still no salad. And then our entrees arrived already, 40 minutes after ordering. At this time my dad was furious already so he said to just cancel the salad since it never came out at the time he expected. Then the manager went like "actually sir ito na siya..." I just stared at him until he got the picture.
I know that SM Seaside just opened and Pancake House there may have been still doing training but it was just sad to see. The food is ok still, same recipes as those in Manila but they really need to work on the service.
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