Shangri-La's Mactan Resort & Spa

Punta Engaño Rd., Mactan Island, Lapu-Lapu, Cebu

Shangri-La's Mactan Resort & Spa
4.8
5.0 Stars

47 Reviewers

  • 5 stars 38
  • 4 stars 8
  • 3 stars 1
  • 2 stars 0
  • 1 star 0
  • 53 Reviews
  • 125 Recommend
  • 47 Reviewers
Category:
Hotel
Business Hours
Open 24 Hours
Phone
+63322310288

Payment Options

American Express, Cash, MasterCard, Visa

More Business Info

Wi-Fi:
Free
Parking:
Parking Lot

Facilities

Hotel Star Rating:
5
Airport Transfer:
Yes
Coffee Shop:
Yes
Restaurant:
Yes
Bar:
Yes
Salon:
Yes
Elevator:
Yes
Meeting Facilities:
Yes
Business Center:
Yes
Massage:
Yes

Accommodations

Room Service:
Yes
Cable TV:
Yes
Safety Deposit Boxes:
Yes
Laundry Service:
Yes
Concierge:
Yes

Useful Information

Non-Smoking Rooms/Floors:
Yes
Number of Rooms:
530
Number of Floors:
9

Most Recent Reviews

Nicole C.
5.0 Stars
10

For me, Shangri-la Mactan's the best beach resort in Cebu. Whenever we come to Cebu, we almost always make a trip ti Shang - either for a meal or to stay there for a night or two. Ambiance of the place is divine, and the service is always impeccable and warm. In short, the whole place is perfect! I also like the fact that though the resort is huuuuge, their wi-fi works in almost every nook and cranny of the place!! Not to mention, their wi-fi is really fast.

Anyway, here's a breakdown of all the things I like about Shang Mactan:
-Food: There are various restaurants located inside the resort, my favorites would be Tides, where they hold their breakfast to dinner buffets; Breeze, this is near the main pool, but it's not yet listed here on looloo so I can't make a separate review for it yet, but da-yum, food here is good! ; and my most favorite out of all my favorites would be Acqua, finest Italian food ever lolol. You can also bring your own food into the resort, sometimes we bring fastfood with us and I honestly don't think there's a corkage fee or whatever.
-Rooms: Their rooms are really nice, but all are quite similar, I think. The difference in the price you're paying is because of the view your room is facing. Ocean Wing rooms are more expensive as they face the, well, ocean.
-E-zone: Now this is something that children and those young at heart would like. It's basically a game room. There's also a small cafe thing there where you can order drinks and some light snacks. Aside from the E-zone, they also have a huge indoor playground that I'm sure kiddos would love.
-Gym: 24/7, you name it, it's open. I've used their gym tons of times in different visits and it's usually never full lol. Anyway, their gym equipments are all top notch! Near the gym is ther hair salon (I think!), where you can get a hair cut or get a braid lolol.
-Spa: I heard its really good but I have yet to try it out myself (/internally crying ;;).
-Pools: They have 2 main pool areas, or so I've made it so in my mind lol. There's the 'activities pool' where you can play pool volleyball and basketball; near it is the 'deep pool', as its name suggest, its deep lol; there's also the 'children's outdoor playground pool thingimajig', where there's slides and other fun activities for dem young 'uns lol. The other pool area is located near the restaurant Acqua, this pool overlooks the beach!
-Beach area: The beach in Shang's my fave ever. The sand is fine and soft and when you take a swim there, you can see lots of fishes and other marine life. There's life vests in the area which you can opt to use or not, your choice. If you stay at the resort, you most likely will have an hour or two free use of their snorkel or one of their beach activities like kayak or something. From the shore, you can also see something, like a small square thing, in the distance. You can swim over there and climb up on it and just laze there before coming back to shore lol, we've done this a bunch of times actually haha. It's also nice to watch the sunset here while munching on some finger food - there's a restobar thing here that you can order from. There's also a large rock located at the shore, on its side is a little staircase which you can go to. Usually there's not much people there so it's nice to just chill there. Did I mention that the wifi reaches all the way to the beach? Well, it does! You can upload all your beach photos in an instant lolol. They also sometimes have beach dinner (bbq?) buffets, but personally, haven't tried it out yet!

Yeah, I've harped about Shang way too much. lolol 127800

#UnicornGiveaway 🦄

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Mary E.
5.0 Stars

Truly world class resort and excellent amenities. Great Buffet at Tides <3

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Jean O.
5.0 Stars
4

Amazing. Can't say anything but it was really a great place to stay. The buffet at Tides was the bomb. The service was great and the crews are very warm. You just can't miss this place when you're in Cebu.

  • No. of Comments: 2
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Angel S.
5.0 Stars

I loved it.

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Carolyn V.
5.0 Stars

Best Hotel for families with children!

Second time here and had a better experience than the first time.

What we love:

Marine sanctuary - best ever! Right by the shore so the kiddos enjoyed fish feeding and snorkeling!

White sand - clean and perfect for sand castles with the kids

Pools - my kids enjoyed the slides and outdoor play areas though I personally preferred the beach

Activities - kids tried the snorkeling activity with the sports & recreation staff .. They did it twice so must be good. They provided all the gear and was very informative I heard with the different sea creatures at their marine sanctuary

Zip line - P200 for 2 rides per child. My only complaint would be mosquitoes attacked us while waiting for the kids right at the zip line area. Was located by their mini jogging trail which looked like a mini Forrest. Would bring some mosquitoes spray next time

Rooms - nice and comfortable!

Food:

Tides - ate the whole time at tides buffet 128055 . Loved it!

Service - better this second time around though still encountered 2 employees who were unprofessional. But the rest were excellent!

Definitely will be back! It's a paradise for the kids and a nice place to bond with the family.

  • No. of Comments: 1
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Gerald T.
5.0 Stars

Love our stay here!

  • No. of Comments: 1
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Len C.
4.0 Stars

I liked it.

  • No. of Comments: 0
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Tei A.
5.0 Stars

Had a wonderful stay at Mactan's premiere luxury resort hotel. Nobody does it better than Shangri-la!
We enjoyed our room, the beach and the views! (I didnt try out the pool cause I prefer the beach!) Our room was situated in the Ocean Wing side, which is lobg walk from the lobby and the main resto, Tides for breakfast.

There were several boutique shops within the hotel, in case you forgot to bring your swimming outfits and other gears.

Breakfast was good, there were several options and they were quick to refill. During peak meal hours, the resto can get easily full and we were asked to wait for sometime.

The best part is they have Marine sanctuary and fishes were abundant128077🏻

  • No. of Comments: 1
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Jen L.
5.0 Stars

when u get there, you wont be tempted to get out for your staycation!

  • No. of Comments: 0
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Tyn J.
5.0 Stars

Cocktail drinks + ambience + view was just perfect. I had the manila sunrise and it was so good. My friend had the buko and tequila rose combination. We thought it wouldnt taste good but it actually did!

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John T.
5.0 Stars

This is the best resort to stay in when visiting Cebu. I have stayed here about four times now and each stay just keeps getting better and better and something is always different each time much to the delight of each returning guest. I got the club floor room again and was happy to have received the room facing the beachfront this time, right smack in the center, where the view was simply breathtaking. though there were a little hiccups when I first checked in, the lady handling my room in the ocean wing club floor made up for the delay in securing my room. And even then, the service was and is always spot on here and I am never disappointed with anyone I deal with at the resort whether a waiter, pool and beach attendants, room attendant everyone speaks the same customer service language. I was amazed at how they have managed to separate the check in for the ocean wing guests with a separate entrance, as it is always been quite a distance from the main lobby to the room. The only that was a bit of a shock was the daily crowd and line one would have to endure for breakfast at 730am. The resort was extremely full but it could have been handled much better so guests wouldn't have to wait for 20 minutes for nothing. Other than that daily irritant, everything went well including all the women in the spa who were helpful knowledgeable and congenial without being too patronizing. Looking forward to my next visit already.

  • No. of Comments: 3
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Monique A.
5.0 Stars

Can't believe that I still hvnt made a review for this magnificent resort 128561

lovely and grand place ... One of the very best resort in mactan . We often stay here before ...but now looloo got me interested in trying new places ... still, this place hold a special spot in my heart & so we're back once again ... Ambience is heavenly .... Paradise on earth ... Hv a lot of restaurant to choose from ... But prices are on the higher end like most resorts in Cebu ... U get it back from quality though. Efficient staff , excellent service and a very peaceful and spacious resort with plenty to offer , great water activities , from kids to grown ups, beautiful sandy beach with above par outdoor furniture. Beautiful cabanas... I enjoyed feeding the fish most... lol....many a good relaxing spots all over the resort & I'm just here to be lazy & do nothing for most of the day... It's more of a great family hotel... Coz sure missing is the night life scene 10024 but I don't really mind... Too much partying these past few days... Need to recuperate now!!!

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Angela Marie C.
5.0 Stars

Beautiful spacious rooms and amazing beach, this Shangri-La property has definitely redefined paradise! Their waters carry a number of coral reefs so snorkeling is a must when you visit! It's a sanctuary so they are taken cared of very meticulously. Their beds are so comfy, you can stay there all day! Everything about this place is relaxing! 100841008410084

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Maureen L.
5.0 Stars

You get your money's worth with all the amenities they have and most especially the hospitality of their staff - from the front desk to the chamber maid to the restaurant waiters. They do go all out to provide utmost comfort and relaxation during your stay.

Truly world-class Filipino service and hospitality 128076

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Ruth S.
5.0 Stars

I just had to share this!!! 100841277969728

(Forgot to include the photo in my last review. 1285139996️)

  • No. of Comments: 2
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Ruth S.
5.0 Stars

PERFECT. 128076 The rooms, the food, the service, the beach... Everything. Just, perfect! 10084️ Makes me want to go to Cebu right now 128557128557

  • No. of Comments: 3
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Albert T.
5.0 Stars

Helloooo Shangri-La! It's like they know me! Legendary service, first class digs, grade A food. This is pampering to the max! Can I have this office setting forever? 128540

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Violet B.
5.0 Stars

This resort is heaven on earth for children. We have been going here every year for three years now and it's always an amazing time!

They have a massive lagoon shaped pool. Two levels with waterfalls, water guns, and even basketball rings. They have another kiddie pool area with a giant slide contraption thing. Our daughter got her first sunburn here, from going up and down the slide a million times.

There is also another pool area by the Ocean Side of the resort. Nice for fancy sunset selfies in the infinity pool overlooking the ocean!

They have a private beach too! So wonderful to have cocktails by the sea while your kid plays nearby. You don't need to bring beach toys, they literally have hundreds that your kids can use!

They have an indoor play area that looks like Gymboree: slides, ball pit, toys..

They also have a bigger playroom that's like Active Fun. It's huge! If has padded slides that go down 3 floors!! You need to bring long sleeves and socks for the playrooms (unless you want to buy their overpriced ones, ha!)

They have outdoor activity areas like mini-golf, and swings, they also have a play "hut" with ping pong, arcade games, etc.

Speaking of arcade, they have that too! Indoor, air conditioned billiard hall and Timezone! I told you this resort will make your kid so HAPPY!!

Rooms are amazingly spacious with breathtaking views.

Food outlets are exceptional. I recommend their Chinese restaurant, Tea of Spring. Delicious dimsum!

If you're looking for a family holiday, and you have kids, this is the place to be. I recommend no less than 4 nights, and I also recommend staying in the resort the whole time (you never need to go to Cebu city at all)!

  • No. of Comments: 3
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Seth Ryuji M.
4.0 Stars

Great seafood buffet, expensive though

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Seth Ryuji M.
4.0 Stars

The only thing I remembered was there were lots of Koreans and when we ate dinner their faces were like "why are they filipinos eating here?" Lol.

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