Smallville 21

Smallville Business Complex, Glicerio Pison Ave., Smallville Business Complex, Iloilo City, Iloilo

Smallville 21
4.1
4.0 Stars

8 Reviewers

  • 5 stars 3
  • 4 stars 3
  • 3 stars 2
  • 2 stars 0
  • 1 star 0
  • 10 Reviews
  • 3 Recommend
  • 8 Reviewers
Category:
Hotel
Phone
+63335016821

Payment Options

Cash

Facilities

Hotel Star Rating:
2

Most Recent Reviews

Ana S.
3.0 Stars

It isn't a business hotel. It's an affordable place to live but don't raise your expectations that it is friendly to the traveling business person. This is because it has no business center (not support of this kind) and their reception people were probably not trained well on how to service business guests.

I stayed here for an event for 2 nights and 3 days, and, daily, there was some sort of hiccup or challenge with the personnel at the front desk (ex. Turning away delivery to my room from a supplier even if I had already told them I was waiting for an important delivery and to have the supplier go up; not taking the extra mile to check with us when they tried to call the room and we weren't picking up.. Eh their phones were set on low, so we could not hear... Things like that). Little sources of irritation that could've been avoided had the front office staff had customer-focused service. So, no, I am not happy with the service of this hotel.

We booked an extra bed the second day (note: we advanced payment for our room pa so they should've already known what we needed). I had to call and remind and ask it to be brought up.

So why is my rating OK? Because 3 out of the 6 experiences I had with their front staff or ground floor crew weren't bad. The night shift manager is customer-focused and assists promptly (left my key inside the room and he went with me personally to open it). The server at the coffee shop was also nice, on the second day (the first day, the servers were slow with the coffee service and one of the name servers came up to us, frowning, and asking what we wanted).

The room we had is decent (see pictures provided by other reviewers. The American breakfast I had was great (cook is good, knows how to make soft scrambled eggs!). Brewed coffee wasn't bad-tasting.. It was so-so. They did not have brown sugar or muscovado (considering Iloilo is a sugar farming province, this was mind-boggling to me).

The support staff at the convention floor (annex building, twin ballroom), on day 3, were very helpful...

So, 3 stars. Would not stay here though. The taxi driver who brought me to the airport on my last day advised that, if I wanted a business hotel, better to go to District21 hotel which has a complete business center... I'll try that one next time.

P.s. The photo shows a salad to the left... First meal I had at the hotel... My question to the room service waiter was: WHERE's THE LETTUCE??? It is supposed to be a salad... A few greens buried underneath the yucky ham. I did not care for the baby corn and ended up eating the carrots, lettuce, and cheese. Instead of cashews (which the menu identified), they put peanuts. ?!!??? So, no. Even with the good breakfast, I wouldn't go back here.

  • No. of Comments: 0
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Michael A.
5.0 Stars

This is my second visit here. The room are big and clean. Check in is fast.

  • No. of Comments: 3
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Michael A.
3.0 Stars

Good thing they have unlimited coffee.

  • No. of Comments: 1
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Michael A.
5.0 Stars

The room is big. Wash room is clean. Easy check in. The place is surrounded with establihments.

  • No. of Comments: 5
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Melinda Grace L.
4.0 Stars

For partygoers who plan to visit Iloilo, this is your place to be. Smallville 21 is located at the heart of commercial complex of the city. There are lots of restaurants and clubs around the area. Very convenient.

The hotel is new. Very accommodating staff.

  • No. of Comments: 2
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Abi J.
4.0 Stars

Rented the ruby ballroom for a birthday party. Excellent service, fast, attentive and friendly staffs. Our room was equipped with a free tv and a sound system.

The room was small but good enough for a small/medium get together.
Fast elevators.
Conveniently near the bathroom.
Conveniently located near smallville where you could just go out to eat, party and have drinks!

  • No. of Comments: 0
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Glenn B.
3.0 Stars

Room is good but it so loud at night....

  • No. of Comments: 3
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Katsy L.
5.0 Stars

I love staying here when I'm in Iloilo:") For starters it's right in the middle of the Smallville complex and it's awesome there because of all the nice restaurants and bars/clubs. The rooms are clean, there's a convenience store next door, and the bigger rooms in their new hotel tower are huge and modern. Mostly I love its location and how you can just stroll around Smallville with home just a stone's throw away.

  • No. of Comments: 2
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Carlo D.
5.0 Stars

I loved it.

  • No. of Comments: 0
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Aye T.
4.0 Stars

Smallville the center of night life of iloilo city, clubs like flow and mo2 ice. Lots of restaurants and ilongga women. Looking for a great night life experience. This is "the" place

Personal note:
If you have asthma you need a gas mask

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