TMJ Ortho Dental Clinic
2/F Paseo de Sta. Rosa, Tagaytay Rd. cor. Laguna Blvd., Santa Rosa, Laguna
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Can I say that this is a crappy dental clinic? Especially if you go on a Sunday and you're using your HMO Card. (I'm using Intellicare!)
Back story muna.
We used to go to this dental clinic to have our prophylaxis awhile back and I'm using my mother's HMO because she still have me listed as a dependent.
Usually, during the weekends, the place is packed. Understandable that you have to wait for a long time but the receptionist would discourage you saying that the approval time is long as well as the waiting time.
Okay. So fast forward, today.
I went with my mum and sister, my sister is getting a pasta. I planned to have my prophylaxis using my company provided HMO Card. So the dental assistant told me in a rude and abrasive manner,
DA: Hindi po nagapprove yung intellicare pag Sunday
Me: Pero tinanong ko sa Company Nurse namin, 24/7 approval daw
DA: Araw araw po ako nagpapapprove, wala po sila ng Sunday pero sige tatawagan ko
I went outside and called the Intellicare Hotline. They are 24/7, at sinabi ko yun sa Dental Assistant. Ano daw yung number, so I told her, ah Manila Line po pala, wala kasi kami pangManila Line.
But kinausap na siya ng mum ko. tapos ipapaapprove na lang daw niya tomorrow. But I had enough, I got my HMO Card and sa iba na lang ako papadentist.
Forgive the rant. Just want to emphasize that they could say it in a nice way and not as a matter of fact. Problema ko ba yun na wala silang pangtawag sa Hotline and they would turn down HMO Card Holders kasi wala silang Manila Line. Jusko.
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